In 2011, it will be a year for heavy truck companies to upgrade their service tools. With the convening of business meetings for heavy truck companies in December 2010, continued efforts to enhance service levels are still the only way for the heavy truck companies to increase their market competitiveness. At the 2011 Heavy Truck Business Conference held by Shaanxi Auto, its 12th Five-Year Plan clearly stated that it will build a service-oriented manufacturing enterprise. For this reason, Shaanxi Auto has not only promoted the content terms of caring service, but also launched the high-speed rail project for parts distribution.
On December 22, 2010, Beiben Heavy Duty Truck held the 2011 Beiben Heavy Duty Truck Service Spare Parts Conference. This meeting not only summarized the problems existing in the Beiben heavy truck service, but also carefully planned and arranged the 2011 service content. On December 25, 2010, Valin Motors held its annual business conference. Hua Han President Liu Hanru emphasized that in 2011 Hualing will not only improve the heavy truck sales network, but also will lay emphasis on the heavy truck service network.
Industry analysts said that the reason why heavy truck companies pay more and more attention to after-sales service, an important reason is that with the gradual dilution of product profits, after-sales service has become the most stable source of profit in the automotive industry chain. More importantly, as product homogeneity intensifies, service differentiation will be the subject of competition.